17
May
WASHINGTON – The U.S. Department of Transportation today released its updated March 2023 Air Travel Consumer Report (ATCR), which includes airline consumer complaint data for January 2023. The previous version of this report excluded this data due to additional time needed to review and process consumer complaints. Complaints About Airline Service In January 2023, DOT received 10,822 airline service complaints from consumers, down 35.9% from the 16,876 complaints received in December 2022, but up 111.7 % from the 5,113 complaints received in January 2022. Almost a quarter (23.4%) of the complaints received in January 2023 were against Southwest Airlines…