14
Mar
New partnership centers on providing expanded Workforce Optimization capabilities to XIMA's dynamic contact center platform, both premise-based and CCaaS SCOTTSDALE, Ariz., March 14, 2023 (Newswire.com) - DVSAnalytics and XIMA have announced a new partnership that will provide contact centers with even more capabilities to enhance their customer service and more efficiently manage their agent workforce. DVS's Encore Quality Management, Workforce Management and Speech Analytics functionality equips XIMA customers with an expanded toolset, arming them with enhanced ways to manage efficiencies of their contact center while elevating their customers' experience. "Our new partnership with XIMA makes truly world-class contact center technology…
